Shipping policy

At Superhuman Nutrition we aim to get your order to you quickly and to be straight with you about how shipping works. Everything below reflects how our checkout actually behaves.

Shipping rates

Standard shipping is free on U.S. orders of $100 or more. The $100 is measured on your order subtotal — after any discounts are applied, and before tax and shipping are added. If your subtotal reaches $100, free standard shipping appears automatically at checkout. You do not need a code.

For U.S. orders under $100, shipping is calculated live at checkout by the carrier, based on your address and the weight of your order. You will see the exact cost before you pay.

Expedited and carrier-specific options are always charged separately, including on orders over $100. Free shipping applies to standard delivery only.

International orders are quoted at checkout by the carrier. The free shipping threshold applies to U.S. orders only.

Order processing time

Orders are processed within 1–2 business days, excluding weekends and holidays. Once your order ships you will receive an email with tracking information.

Processing times may be longer during peak seasons, promotions and holidays.

Delivery timeframes

Estimated delivery, after processing:

  • Standard shipping (U.S.): 3–7 business days
  • Expedited shipping (U.S.): 2–3 business days, if selected

These are estimates, not guarantees. Carrier delays, weather and events outside our control can affect them.

Carriers

We ship with USPS, UPS, FedEx and DHL, depending on your location, the shipping method you choose, and carrier availability. Tracking is provided once your order leaves our facility.

Shipping protection

You can add Navidium Shipping Protection at checkout to cover lost, stolen or damaged packages. It is optional, and we recommend it.

  • Orders with shipping protection qualify for faster replacement or refund
  • Orders without it must be resolved through the carrier's claims process, which can take 30 days or more
  • Shipping protection is non-refundable once the order has shipped

Signature delivery

Signature delivery can be added at checkout for additional security. Where selected, delivery is complete once the carrier confirms signature acceptance.

Delivery confirmation and responsibility

Once a shipment is marked Delivered by the carrier:

  • Superhuman Nutrition is not responsible for loss, theft or misplacement after that point
  • This includes deliveries to mailboxes, front doors, apartment offices and reception areas
  • Carrier delivery confirmation is treated as proof of delivery for dispute resolution

This is the main reason we recommend shipping protection.

Lost, stolen or damaged packages

  • Damaged items must be reported within 48 hours of delivery, with photographs
  • Lost package claims require confirmation that the shipping address was entered correctly at checkout
  • Replacement or refund decisions are made at Superhuman Nutrition's discretion, in line with this policy

Incorrect or incomplete addresses

Please check your address before you pay — it is the single most common cause of a delivery problem.

  • Orders returned to us because of an incorrect or incomplete address may require additional shipping fees to resend
  • Superhuman Nutrition is not responsible for delivery failures caused by address errors

Refunds and chargebacks

By placing an order you acknowledge and agree that:

  • Shipping fees are non-refundable
  • Refunds are governed by our 90-Day Money-Back Guarantee
  • Refunds are issued only after returned products are received and inspected
  • Claims of non-delivery where tracking confirms delivery may not qualify for a refund
  • Chargebacks filed without contacting us first may be disputed where carrier delivery confirmation exists

If something has gone wrong with your order, contact us before your bank. We can almost always fix it faster than a chargeback can.

International shipping

We ship to much of Europe via DHL Express, and to other countries via DHL, UPS or USPS where available. Rates are quoted at checkout.

  • International delivery times vary and are not guaranteed
  • Customers are responsible for all customs duties, taxes and import fees
  • International shipments may not qualify for refunds where customs delays, refusals or seizures occur

Questions

If anything here is unclear, ask us before you order rather than after.

1-800-576-2471
support@superhumannutrition.com
Monday to Friday, 8am–5pm Mountain Time