Cancellation policy

This page explains how subscriptions work at Superhuman Nutrition, how you are billed, and how to change, skip or cancel at any time. Superhuman Nutrition is a trading name of VitaSupreme LLC.

How a subscription works

When you choose Subscribe & Save on a product page, we ship that product to you automatically at the interval you select, and charge the payment method you used at checkout.

You can choose delivery every:

  • 30 days
  • 2 months
  • 3 months
  • 6 months

Your first order ships straight away. Every order after that ships on your chosen interval.

Price

Subscription orders are 20% off the one-time price. That discount applies to every order for as long as your subscription is active, not just the first one.

You are charged the price shown at the time each order renews. If a product's price changes, the new price applies to renewals after that date. We will tell you in advance if a price change affects an active subscription.

Applicable taxes are calculated at renewal based on your shipping address.

There is no minimum commitment

There is no minimum number of orders and no contract. You can skip, pause, change or cancel at any time, including before your second order ever ships.

When you are billed

Your card is charged on your renewal date, which is the anniversary of your last order at the interval you chose.

We email you a reminder 7 days before every renewal. That email tells you what is coming, when you will be charged, and how much, and it links straight to your account so you can make changes.

Changing, skipping, pausing or cancelling

You can do all of this yourself. Sign in to your account and open Manage subscription, where you can:

  • Skip your next order
  • Change how often you receive it
  • Change the next delivery date
  • Swap, add or remove products
  • Update your shipping address or payment method
  • Pause or cancel

Changes must be made at least 24 hours before your renewal date. Once an order has been created and paid for, we cannot change or cancel it, though you can still return it under our guarantee.

Cancelling is immediate and takes effect straight away. You will not be charged again, and we will not ask you to call anyone or explain why. If you would rather we did it for you, email support@superhumannutrition.com or call 800-576-2471 and we will action it the same business day.

If a payment fails

If your card is declined we will try again up to three times over seven days and email you each time so you can update your card. If it has not gone through after the third attempt, we pause the subscription rather than cancel it, so your details and pricing are preserved. You can restart it whenever you like.

Shipping

Subscription orders ship on the same terms as one-time orders, and U.S. shipping is free on orders over $100. See our Shipping policy for delivery times and details.

Returns and our guarantee

Subscription orders are covered by the same Refund policy as one-time orders, including our 90-Day Money-Back Guarantee.

Questions

If anything here is unclear, or you want help setting a subscription up in a way that suits you, we would rather you asked than guessed.

Superhuman Nutrition
372 South Eagle Road, Suite 1006
Eagle, ID 83616, United States
support@superhumannutrition.com
800-576-2471 — Monday to Friday, 8am–5pm Mountain Time